Gaya APA

Susskind, L, &, F, P. (1996). Dealing with an angry public: The mutual gains approach to resolving disputes. . New York dsl: New York dsl Free Press.

Gaya MLA

Susskind, Lawrence, &, Field,, Patrick. "Dealing with an angry public: The mutual gains approach to resolving disputes. ". New York dsl: New York dsl Free Press, 1996. Buku.